Refund

Product returns

In accordance with applicable regulations, within 14 calendar days from the date of delivery of the ordered goods, you have the right to return them without giving reasons as part of the withdrawal from the contract, in accordance with the general principles arising from the provisions on concluding distance contracts. This only applies to consumer sales, and therefore only applies to sales to a natural person who is making a purchase for purposes unrelated to a professional or business activity.

The returned product cannot bear traces of use - each element must be complete and factory-packed, the goods delivered in the original packaging in unchanged condition. If this condition is not met, the product will not be accepted.

 

If you want to return a product:

1. Send back the purchased product in undamaged condition and in its original packaging with all its contents.
2. Attach a written statement to the shipment stating your willingness to return the product, as well as the account number to which the refund will be transferred.
3. Within 3 business days of receiving your shipment, we will check the condition of the delivered product (whether it shows no signs of use, whether it has been damaged or destroyed, whether it is in the original packaging with all its contents).
4. If we note no contraindications, we will send information to your email address that the return of the product has been approved. The refund will be made to the attached account number within 7 days. In case of payment by payment card, the refund will be made to the card.

 

If your product return is rejected (due to damage to the product or signs of use), we will send you information about the rejection of the product return to the e-mail address provided. We will send the product back to the indicated return address within 7 business days, covering the shipping costs.